Privacy Policy

The Center may collect certain data that the user provides voluntarily, including:

• Full name
• Phone number
• Email address
• Country or city
• Age or age group when needed
• Booking details
• Payment and invoice details
• Program registration information
• Answers to forms and questionnaires
• Results of psychological or training assessments
• Notes related to the service
• Any information the client sends via the website, WhatsApp, email, or electronic forms

In some counseling, psychological training, or advisory services, the client may share sensitive personal, psychological, family, or health information.

The Center handles this information with a high degree of professional confidentiality, and it is used only for the purpose of providing the service, professional follow-up, or legal compliance when required.

The Center uses data for the following purposes:

• Communicating with the client
• Confirming bookings or registration
• Providing sessions or programs
• Following up on service commitment
• Sending appointments and reminders
• Issuing invoices
• Improving the quality of services
• Preparing internal, non-identifying reports
• Responding to inquiries
• Meeting legal or professional obligations

The Center relies on one or more of the following bases for processing data:

• The client's consent.
• Performing a service requested by the client.
• Compliance with legal or regulatory requirements.
• Protecting the vital interests of the client or others in emergency situations.
• The Center's legitimate interest in managing and improving its services, provided this does not harm the client's rights.

The Center takes appropriate measures to protect data from unauthorized access, loss, misuse, or unauthorized disclosure.

Nevertheless, the user acknowledges that transmitting data over the internet cannot be guaranteed to be absolutely secure.

The Center does not sell, rent, or share personal data for commercial purposes.

Some data may be shared only in the following cases:

• With the client's consent.
• With service providers necessary to operate the website, payment, or booking.
• When there is an official request from a competent authority.
• When there is a serious or imminent risk to the life, safety, or well-being of the client or others.
• To protect the Center's legal rights.

The Center may use external platforms for booking, payment, email, video meetings, or file storage.

The Center is committed, as far as possible, to choosing trusted service providers; however, the use of these platforms may also be subject to their own privacy policies.

The Center retains personal data for a period appropriate to achieve the purpose for which it was collected, or to fulfill legal, professional, or accounting obligations.

Once the data is no longer needed, it may be deleted, anonymized, or securely archived.

The client has the right, in accordance with applicable laws, to request:

• Access to their personal data.
• Correction of inaccurate data.
• Updating of data.
• Deletion of data where legally possible.
• Restriction of data processing.
• Objection to certain types of processing.
• Withdrawal of consent when processing is based on consent.

The Center may need to verify the identity of the requester before executing any data-related request.

Information shared by the client during sessions is treated with professional confidentiality.

It is not disclosed except in cases permitted by law or required by safety rules, such as a serious risk to the client or others, or an official legal request.

Participants in group programs are committed to maintaining the confidentiality of what they hear or learn within the group.

It is prohibited to share the stories, names, or experiences of any participant outside the framework of the program.

The website may use cookies to improve the user experience, analyze website usage, and facilitate the functioning of certain features.

The user can adjust browser settings to reject cookies, noting that some website features may not function fully.

The Center may use contact data to send messages related to services, programs, appointments, or updates.

The user may request to stop marketing messages at any time by contacting the Center.

The Center does not provide its services to minors except with the consent of a guardian.

If it turns out that a minor's data was provided without appropriate consent, the Center has the right to delete it or stop the service.

Some data may be processed or stored via technical platforms outside the United Arab Emirates.

In this case, the Center strives, as far as possible, to use service providers that apply appropriate protection standards.

The Center has the right to update this policy from time to time. The updated version takes effect from the date of its publication on the website.

For any request or inquiry related to privacy or personal data, please contact the Center's management through the official communication channels published on the website.